Inforenet delivers full-featured, next generation call center and carrier class contact service to businesses of all size. Our cloud-based service solutions deliver superior voice quality and unparalleled service uptime with minimal investment.
Inforenet’s Contact Center as a Service Solution (CCaaS) suite offers extensive integration capabilities, ACD with Call Queuing, self-service Interactive Voice Response (IVR), recording, and administrative tools.
Inforenet CCaaS’s demonstrated benefits include:
Inforenet’s CCaaS platform has been successfully deployed by numerous clients for exceptionally reliable contact center services.
Inforenet’s CCaaS solution is always available, thanks to n-Share clusters located in our geo-redundant data centers located in New York, NY and Dallas, TX.
“Always Available” means that Inforenet can provide identical real-time service in multiple locations. With all endpoints dual registered at both facilities, we mitigate any chance of service failure or any potential extended service outages. Our seamless and transparent failover between nodes ensures that service disruptions are avoided. Customer connections are simply transferred to any available nodes. n-Share dynamically distributes load across all available servers based on geographic distance from the user. Quality of service is optimized by ensuring voice and video payload travel the shortest distance between sender and receiver, especially in cases when media-anchoring is required.
As network traffic grows, Inforenet’s capacity grows as well. We deploy additional n-Share nodes to the n-Share mesh, which become available to dynamically share call processing tasks with zero downtime. We can expand to accommodate reseller growth with no impact on availability of services to end users.