Customer Satisfaction


NPS Score

Forerunner Philosophy

Customer Satisfaction is our main priority. Industry leaders in service believe treating customers the way you want to be treated is the foundation for loyalty.

Loyalty is the key to profitable growth

We use the Net Promoter System (NPS) which is based on the fundamental perspective that every company’s customers can be divided into three categories, “promoters,” “passives,” and “detractors.” In order to find out which one question is asked, “What is the likelihood you would recommend Forerunner Technologies to friends and colleagues.”

Current NPS Score: 94%

NPS is based on asking your customer one question:
How likely is it that you would recommend Forerunner Technologies to a friend or colleague?

The results are scored based on the following three categories:

  • Promoter: Loyal customer that re-purchases from organization and actively refers friends and colleagues to the brand
  • Passive: Customer motivated more by inertia than by loyalty
  • Detractor: Customers that diminish a company’s reputation through negative word of mouth advertising