Customer Satisfaction is our main priority. Industry leaders in service believe treating customers the way you want to be treated is the foundation for loyalty.
We use the Net Promoter System (NPS) which is based on the fundamental perspective that every company’s customers can be divided into three categories, “promoters,” “passives,” and “detractors.” In order to find out which one question is asked, “What is the likelihood you would recommend Forerunner Technologies to friends and colleagues.”
NPS is based on asking your customer one question:
How likely is it that you would recommend Forerunner Technologies to a friend or colleague?
The results are scored based on the following three categories: