We’re excited to tell you about the latest features added to NEC’s ACD Solutions and how it can improve your organization.
UC Automatic Call Distribution (UC ACD) processes all incoming calls
and routes them to designated agents by employing user-defined call
handling instructions (i.e. based on time of day, the line with longest idle
time, the inbound line used). UC ACD call routing is designed to get each
caller to the most appropriate agent to handle their call in the shortest
Network ACD Features: